Frequently Asked Questions

General Information

What is myTPCG?
Simply put, myTPCG is a way for you to access online services provided by Terrebonne Parish Consolidated Government - everything you need for your everyday interactions with TPCG in one place. Sign up, select services that matter to you, and get information and updates on your dashboard every time you sign in.
What services are offered?
Through myTPCG, you'll be able to pay your gas and electric bills, sign up for recreation activities, and more. Additional services will be added over time, so be sure to check out our full list of services.
What do I need in order to sign up?
Create a new account with your name and email address. Certain services may require additional identifying information, such as an account number or an amount from your latest bill.

Gas & Electric Service

I was already paying my bills online through an older site. Why can't I sign in or access my account?
myTPCG combines many services into a brand new online experience with TPCG. As a result, users coming from older online payment sites must create a new myTPCG account to continue managing their services online.
After creating your myTPCG account, you will also need to register your gas and/or utility services by entering a little information from your most recent utility bill.
We understand that this may be inconvenient, but we look forward to showing you everything myTPCG has to offer in the near future.
I don't have gas or electric service yet. How do I get started?
New accounts must be set up in person. Additional information can be found on the Terrebonne Parish Consolidated Government website.
Once your account has been set up, sign up with myTPCG and link your utility services to make payments, view bills, and more.
Can I view or receive bills electronically?
Of course! The past 12 months of bills can be viewed as PDFs once you sign into myTPCG and link your utility services.
If you're looking to go completely paperless, TPCG also offers optional electronic billing by SMS text message and/or email. More information on electronic billing can be found on the Terrebonne Parish Consolidated Government website.
I don’t have time to come to the office. Can I sign up for the TPCG Utility Bank Draft Program online?
Absolutely! Find the piggy bank at the bottom of the Utilities Payment page, and fill out the form online. Some restrictions apply, so be sure to note the requirements outlined at the top of the form.
How long before a payment is credited to my account?
Processing time can vary from one payment to the next. Some transactions may take up to two business days before your account is credited.
Can I pay my NSF fees online?
Unfortunately, no. All NSF fees must be paid directly through the Customer Service department.
Please direct any other questions regarding your gas or electric service to:
TPCG Customer Service
cityutilities@tpcg.org
(985) 873-6465

Still looking for answers?

Submit a question through our online help request form.