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Select a topic below for quick answers to the most frequently asked questions about myTPCG and related services.

General Information

  • Simply put, myTPCG is a way for you to access online services provided by Terrebonne Parish Consolidated Government - everything you need for your everyday interactions with TPCG in one place. Sign up, select services that matter to you, and get information and updates on your dashboard every time you sign in.

  • Through myTPCG, you'll be able to pay your gas and electric bills, sign up for recreation activities, and more. Additional services will be added over time, so be sure to check out our full list of services.

    Can't find what you're looking for? Additional online services may be available at tpcg.org.

  • Create a new account with your name and email address. Certain services may require additional identifying information, such as a customer number or information from your latest bill.

  • Although most email should arrive quickly, there can be occasional delays. If you still don't see a message in your inbox after a few minutes, you may need to check your junk mail folder or add @tpcg.org to your safe senders list.

    For further assistance, please send a request through our online contact form.

  • If your browser and operating system are not up to date, you may be unable to complete your payment. Security protocols are in place to ensure your payment information remains safe.

    If you are redirected by the bank to the site for Terrebonne Parish Consolidated Government employees only, you should try again after updating your operating system and browser.

    We understand that payments are sometimes time sensitive, and we make every effort to ensure that things work as smooth as possible for everyone. If you are unable to complete payment through myTPCG for any reason, there may be alternative ways to pay depending on the type of payment you need to make. For further assistance or to report a specific problem, please send a request through our online contact form.

  • myTPCG was designed to provide a simple, unified payment experience for many different departments and services. Like other online shopping carts, you only need to check out once. Everything in your cart is paid at the same time no matter what type of service you are paying for.

    Each service presents unique challenges for future-dated payments. Some are time-sensitive. Some may only accept a limited number of applicants. Some may include monthly payments with set due dates, while others may be one-time payments due immediately.

    For example, gas or electric customers can make one payment to cover the balance on two or more accounts with different due dates. A payment could accidentally be scheduled after the due date for one of them but still on time for the other. In some cases, this might even result in services being cut off unexpectedly.

    To avoid confusion, we've decided to prevent future-dated payments entirely. We understand this may be inconvenient for some customers, specifically those coming from other online payment applications for gas and electric payments, but we hope that this is offset by everything else myTPCG has to offer.

Gas & Electric Service

Invoices

Recreation

  • A birth certificate must be uploaded to add your child's information to myTPCG. The Terrebonne Parish Recreation Department uses this to ensure that everyone is placed in the appropriate league.

    The birth certificate image that you upload must be a png, jpg, jpeg, or pdf file no larger than 5 MB. You can either take a picture of the birth certificate on a flat, clean surface or copy the image using a scanner. Please make sure that ALL information on the birth certificate is clearly visible. Birth certificates that cannot be read and verified by Terrebonne Parish Recreation may be rejected.

    You only have to do this once. After your child's birth certificate is verified, it will remain on file for future registrations.

  • A birth certificate is considered under review until it is verified by the Terrebonne Parish Recreation Department. You may still register for activities while the birth certificate is under review, but you may be contacted to provide another copy of your birth certificate if the one you uploaded is rejected for any reason.

  • We try to keep things simple and show only what open for registration and available based on the participant's birthdate and gender. The cutoff date used in determining whether a participant meets the age requirements varies by activity.

  • Yes, you can add your child's information to your myTPCG account at any time, even outside of the normal registration periods.

  • You can choose to share access to any or all of the children you add to your myTPCG account. Just look for the Invite someone else link when viewing your child's details.

    You will need the email address of the person you're inviting, and they will need to register a myTPCG account with that email address if they have not already done so. Once this is done, an invitation will be waiting for your guest on their dashboard.

    After accepting the invitation, your guest will be able to register your child for new activities, view past registrations, and view personal information like your child's name, birthdate, and gender. Your guest cannot invite others to view your child's information, and you can update or remove their access to your child's information at any time.

  • Refunds for registration fees are only given if the activity you register for is cancelled or no coach is available.

  • Please direct any other questions regarding recreation activities to:
    Terrebonne Parish Recreation
    tprec@tpcg.org
    (985) 873-6584

Still looking for answers?

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