Frequently Asked Questions

General Information

What is myTPCG?
Simply put, myTPCG is a way for you to access online services provided by Terrebonne Parish Consolidated Government - everything you need for your everyday interactions with TPCG in one place. Sign up, select services that matter to you, and get information and updates on your dashboard every time you sign in.
What services are offered?
Through myTPCG, you'll be able to pay your gas and electric bills, sign up for recreation activities, and more. Additional services will be added over time, so be sure to check out our full list of services.
What do I need in order to sign up?
Create a new account with your name and email address. Certain services may require additional identifying information, such as an account number or an amount from your latest bill.

Gas & Electric Service

I was already paying my bills online through an older site. Why can't I sign in or access my account?
myTPCG combines many services into a brand new online experience with TPCG. As a result, users coming from older online payment sites must create a new myTPCG account to continue managing their services online.
After creating your myTPCG account, you will also need to register your gas and/or utility services by entering a little information from your most recent utility bill.
We understand that this may be inconvenient, but we look forward to showing you everything myTPCG has to offer in the near future.
I don't have gas or electric service yet. How do I get started?
New accounts must be set up in person. Additional information can be found on the Terrebonne Parish Consolidated Government website.
Once your account has been set up, sign up with myTPCG and link your utility services to make payments, view bills, and more.
Can I view or receive bills electronically?
Of course! The past 12 months of bills can be viewed as PDFs once you sign into myTPCG and link your utility services.
If you're looking to go completely paperless, TPCG also offers optional electronic billing by SMS text message and/or email. More information on electronic billing can be found on the Terrebonne Parish Consolidated Government website.
I don’t have time to come to the office. Can I sign up for the TPCG Utility Bank Draft Program online?
Absolutely! Find the piggy bank at the bottom of the Utilities Payment page, and fill out the form online. Some restrictions apply, so be sure to note the requirements outlined at the top of the form.
How long before a payment is credited to my account?
Processing time can vary from one payment to the next. Some transactions may take up to two business days before your account is credited.
Can I pay my NSF fees online?
Unfortunately, no. All NSF fees must be paid directly through the Customer Service department.
Why can't I schedule payments for a future date?

myTPCG was designed to provide a simple, unified payment experience for many different departments and services. Like other online shopping carts, you only need to check out once. Everything in your cart is paid at the same time no matter what type of service you are paying for.

Each service presents unique challenges for future-dated payments. Some are time-sensitive. Some may only accept a limited number of applicants. Some may include monthly payments with set due dates, while others may be one-time payments due immediately.

For example, gas or electric customers can make one payment to cover the balance on two or more accounts with different due dates. A payment could accidentally be scheduled after the due date for one of them but still on time for the other. In some cases, this might even result in services being cut off unexpectedly.

To avoid confusion, we've decided to prevent future-dated payments entirely. We understand this may be inconvenient for some customers, specifically those coming from other online payment applications for gas and electric payments, but we hope that this is offset by everything else myTPCG has to offer.

Please direct any other questions regarding your gas or electric service to:
TPCG Customer Service
cityutilities@tpcg.org
(985) 873-6465

Recreation

Do I need to provide my child's birth certificate to register for activities?

A birth certificate must be uploaded to add your child's information to myTPCG. The Terrebonne Parish Recreation Department uses this to ensure that everyone is placed in the appropriate league.

The birth certificate image that you upload must be a png, jpg, jpeg, or pdf file no larger than 5 MB. You can either take a picture of the birth certificate on a flat, clean surface or copy the image using a scanner. Please make sure that ALL information on the birth certificate is clearly visible. Birth certificates that cannot be read and verified by Terrebonne Parish Recreation may be rejected.

You only have to do this once. After your child's birth certificate is verified, it will remain on file for future registrations.

It says my child's birth certificate is under review. What does that mean?
A birth certificate is considered under review until it is verified by the Terrebonne Parish Recreation Department. You may still register for activities while the birth certificate is under review, but you may be contacted to provide another copy of your birth certificate if the one you uploaded is rejected for any reason.
Why can't I register for a specific activity?
We try to keep things simple and show only what open for registration and available based on the participant's birthdate and gender. The cutoff date used in determining whether a participant meets the age requirements varies by activity.
Can I enter my child's information before registration opens?
Yes, you can add your child's information to your myTPCG account at any time, even outside of the normal registration periods.
How do I give another parent or guardian access to my child and their activities in myTPCG?

You can choose to share access to any or all of the children you add to your myTPCG account. Just look for the Invite someone else link when viewing your child's details.

You will need the email address of the person you're inviting, and they will need to register a myTPCG account with that email address if they have not already done so. Once this is done, an invitation will be waiting for your guest on their dashboard.

After accepting the invitation, your guest will be able to register your child for new activities, view past registrations, and view personal information like your child's name, birthdate, and gender. Your guest cannot invite others to view your child's information, and you can update or remove their access to your child's information at any time.

Can I get a refund for my registration fee?
No refunds are given unless the activity is cancelled or no coach is available.
If you have not given consent to emergency medical treatment for your child, a parent or guardian must be present at every practice and game to provide emergency medical treatment for the child if needed. If no parent or guardian is present, the child will be asked to sit out for the practice or game. Your consent (or refusal) for emergency medical treatment is specified when registering for an activity.
Please direct any other questions regarding recreation activities to:
Terrebonne Parish Recreation
tprec@tpcg.org
(985) 873-6584

Still looking for answers?

Submit a question through our online help request form.