Select a topic below for quick answers to the most frequently asked questions about myTPCG and related services.
Simply put, myTPCG is a way for you to access online services provided by Terrebonne Parish Consolidated Government - everything you need for your everyday interactions with TPCG in one place. Sign up, select services that matter to you, and get information and updates on your dashboard every time you sign in.
Through myTPCG, you'll be able to pay your gas and electric bills, sign up for recreation activities, and more. Additional services will be added over time, so be sure to check out our full list of services.
Can't find what you're looking for? Additional online services may be available at tpcg.org.
Create a new account with your name and email address. Certain services may require additional identifying information, such as a customer number or information from your latest bill.
Although most email should arrive quickly, there can be occasional delays. If you still don't see a message in your inbox after a few minutes, you may need to check your junk mail folder or add @tpcg.org to your safe senders list.
For further assistance, please send a request through our online contact form.
Some users have reported being unable to complete a payment when checking out from certain devices. Recent security patches can block older devices or those missing critical security updates. We recommend keeping your device's web browser and operating system up-to-date with the latest versions available to ensure your payment is successful.
We understand that payments are sometimes time sensitive, and we make every effort to ensure that things work as smooth as possible for everyone. If you are unable to complete payment through myTPCG for any reason, there may be alternative ways to pay depending on the type of payment you need to make. For further assistance or to report a specific problem, please send a request through our online contact form.
myTPCG was designed to provide a simple, unified payment experience for many different departments and services. Like other online shopping carts, you only need to check out once. Everything in your cart is paid at the same time no matter what type of service you are paying for.
Each service presents unique challenges for future-dated payments. Some are time-sensitive. Some may only accept a limited number of applicants. Some may include monthly payments with set due dates, while others may be one-time payments due immediately.
For example, gas or electric customers can make one payment to cover the balance on two or more accounts with different due dates. A payment could accidentally be scheduled after the due date for one of them but still on time for the other. In some cases, this might even result in services being cut off unexpectedly.
To avoid confusion, we've decided to prevent future-dated payments entirely. We understand this may be inconvenient for some customers, specifically those coming from other online payment applications for gas and electric payments, but we hope that this is offset by everything else myTPCG has to offer.
myTPCG combines many services into a brand new online experience with TPCG.
As a result, users coming from older online payment sites must create a new myTPCG account to continue managing their services online.
After creating your myTPCG account, you will also need to register your gas or electric services by entering a little information from your most recent gas or electric bill.
We understand that this may be inconvenient, but we look forward to showing you everything myTPCG has to offer in the near future.
Of course! The past 12 months of bills can be viewed as PDFs once you sign into myTPCG and link your gas or electric services.
If you're looking to go completely paperless, TPCG also offers optional electronic billing by SMS text message and/or email. More information on electronic billing can be found on the Terrebonne Parish Consolidated Government website.
Absolutely! Find the piggy bank at the bottom of the payment page, and fill out the form online. Some restrictions apply, so be sure to note the requirements outlined at the top of the form.
Additional options for paying your gas or electric bill can be found on the Terrebonne Parish Consolidated Government website at tpcg.org/cs/payoptions.
Processing time can vary from one payment to the next. Some transactions may take up to two business days before your account is credited.
Unfortunately, no. All NSF fees must be paid directly through the Customer Service department.
You have complete control over who can access your gas or electric account and how they can interact with it - whether they can make payments, view bills, or more. After registering your gas or electric account with myTPCG, no one else can access it through myTPCG without an invitation from you.
To invite a guest, navigate to your gas or electric account and look for the Account Info tab. From there, you can use the Invite someone else link to send an invitation to your guest's email address. Their invitation will include a link for them to sign up for mytpcg, if they do not already have one.
Please note that the email address that receives the invitation must be the same email address that your guest uses to sign up or login to mytpcg.
After your guest signs in, an invitation will be waiting on their dashboard for them to accept and view your gas or electric account.
The payment terms are NET 30 unless otherwise noted. This means you have 30 days from the date of the invoice/statement to pay the invoice balance.
To better differentiate your payments from other accounts you may have with TPCG, such as city utilities, we are upgrading all our customer/account numbers one application at a time.
Your new customer number begins with 315. When signing in to myTPCG.org, you will need your new customer number along with any current invoice number, date, and transaction code listed on the statement.
Don't have a new bill yet? No problem. You may enter information exactly as shown on your old bill to link your invoice to myTPCG (including the shorter, 5 digit customer number).
Absolutely! Find the piggy bank at the bottom of the payment page, and fill out the form online. Only recurring invoices can be enrolled in the bank draft program.
You decide! On the Payment page in myTPCG, you can pay the full amount due with the click of a button or choose the amount to apply per invoice.
If you mail your payment, be sure to return the remittance stub. Unless you specify on the stub, your payment will be applied to your oldest outstanding invoice(s).
A birth certificate must be uploaded to add your child's information to myTPCG. The Terrebonne Parish Recreation Department uses this to ensure that everyone is placed in the appropriate league.
The birth certificate image that you upload must be a png, jpg, jpeg, or pdf file no larger than 5 MB. You can either take a picture of the birth certificate on a flat, clean surface or copy the image using a scanner. Please make sure that ALL information on the birth certificate is clearly visible. Birth certificates that cannot be read and verified by Terrebonne Parish Recreation may be rejected.
You only have to do this once. After your child's birth certificate is verified, it will remain on file for future registrations.
A birth certificate is considered under review until it is verified by the Terrebonne Parish Recreation Department. You may still register for activities while the birth certificate is under review, but you may be contacted to provide another copy of your birth certificate if the one you uploaded is rejected for any reason.
We try to keep things simple and show only what open for registration and available based on the participant's birthdate and gender. The cutoff date used in determining whether a participant meets the age requirements varies by activity.
Yes, you can add your child's information to your myTPCG account at any time, even outside of the normal registration periods.
You can choose to share access to any or all of the children you add to your myTPCG account. Just look for the Invite someone else link when viewing your child's details.
You will need the email address of the person you're inviting, and they will need to register a myTPCG account with that email address if they have not already done so. Once this is done, an invitation will be waiting for your guest on their dashboard.
After accepting the invitation, your guest will be able to register your child for new activities, view past registrations, and view personal information like your child's name, birthdate, and gender. Your guest cannot invite others to view your child's information, and you can update or remove their access to your child's information at any time.
Refunds for registration fees are only given if the activity you register for is cancelled or no coach is available.
If you have not given consent to emergency medical treatment for your child, a parent or guardian must be present at every practice and game to provide emergency medical treatment for the child if needed. If no parent or guardian is present, the child will be asked to sit out for the practice or game. Your consent (or refusal) for emergency medical treatment is specified when registering for an activity.